Terms & Conditions

Terms & Conditions

Last updated: October 5, 2026

These terms apply to purchases from Prime Hub. For questions, contact comegetit@primehubdoesit.com.

Orders and Product Information

Please review your selected product, quantity, dimensions, color, printing sides, artwork, and delivery information before placing an order. Prices and applicable charges are displayed before you submit payment.

If a product is unavailable or an order contains a pricing or product-information error, we will contact you before proceeding. We will not substitute products or charge additional amounts without your agreement. If we cannot fulfil your order, we will refund the affected purchase.

Artwork Requirements

You are responsible for providing the correct artwork and confirming that you have permission to reproduce any images, logos, text, or other material submitted.

Please follow the specifications displayed for your product. A successful upload or an online preview does not guarantee that a file is suitable for printing. Low-resolution images may appear blurry or pixelated, and artwork near the edges may be affected by trimming.

Uploading artwork does not include design, correction, or editing services unless those services are specifically included in your purchase or separately agreed upon.

Artwork Questions and Approval

If we identify an artwork issue that requires your decision, we will contact you using the information supplied with your order. Production of the affected item will be held until we receive the necessary replacement artwork or explicit approval to proceed.

Failure to respond is not approval to print unsuitable artwork. If an issue remains unresolved, we will contact you about the available options, including cancellation and any applicable refund.

When a proof is provided, please check spelling, information, placement, dimensions, and front-and-back orientation before approving it. Approval authorizes production of the version shown.

Printed Appearance

Screen colors and previews may differ from the finished product because of monitor settings, printing methods, materials, and finishing processes. Minor production variations may occur, but this does not excuse defective products or products that materially differ from the agreed specifications.

Production and Delivery

Any stated production time depends on the requirements disclosed for your order, including receipt of necessary artwork and any required approval. Production time and shipping transit time are separate unless expressly stated otherwise.

If we cannot meet the stated shipment time, we will notify you and provide the applicable options to agree to a revised shipment date or cancel for a refund. We will provide refunds required by applicable law.

Please provide accurate delivery information and contact us promptly about delivery problems. We will help investigate missing, damaged, or incorrectly delivered orders.

Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. Changes may be unavailable once production has begun.

Any cancellation charges for work already performed must have been disclosed and agreed upon before that work began. Nothing in this section limits cancellation or refund rights provided by applicable law.

Returns, Defects, and Order Problems

Custom products made to your specifications may not be eligible for a change-of-mind return once production has begun. This does not affect remedies for defective, damaged, or incorrectly supplied products.

If there is a problem, contact us promptly with your order number, a description, and photographs when available. Keep the product and packaging while we review the issue. Depending on the circumstances and applicable law, the resolution may include correction, replacement, reprinting, or a refund.

For non-custom merchandise, any additional return conditions will be disclosed before purchase. Please contact us before sending an item back.

Artwork Use and Privacy

By submitting artwork, you authorize us to use it and share it with service providers as necessary to prepare and fulfill your order. This authorization does not transfer ownership of your artwork.

Submitting artwork does not give us permission to use it in advertising or a public portfolio. Any such use requires separate permission.

Please refer to our Privacy Policy for information about how personal information is handled.

Customer Rights and Updates

Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded or limited.

We may update these terms for future purchases. Updates will not retroactively change the terms of an existing order without your agreement.

Contact

For questions about these terms or an order, contact:

Prime Hub
17053 D Street, Victorville CA 92395
comegetit@primehubdoesit.com
(323) 888-1221

For information about how we handle your personal information, read our Privacy Policy.