Privacy Policy
Effective date: October 6, 2026
Prime Hub respects your privacy. This policy explains how we collect, use, and share information when you visit our website, contact us, request a quote, or place an order.
Information we collect
We collect information you provide, such as your name, email address, phone number, billing or shipping address, order details, and messages.
When you upload artwork, we receive the files and associated details, including file names, selected artwork pages, and layout instructions. Artwork may contain personal information, such as names, photographs, or contact details.
Our website and hosting services may also collect technical information, including IP addresses, browser and device information, access times, and security logs.
How we use information
We use information to:
- Respond to inquiries and prepare quotes.
- Process and fulfill orders.
- Review artwork and discuss changes or printing concerns.
- Provide customer support and communicate about your order.
- Maintain the website, prevent misuse, and keep necessary business records.
Please upload only information needed for your project and files you are authorized to provide.
Artwork and printing partners
We share uploaded artwork and necessary order or delivery information with third-party printing and fulfillment partners to produce and deliver your order.
Prime Hub manually sends artwork and necessary order or delivery information to the appropriate partner to fulfill your order. Depending on the project, the artwork itself may contain personal information.
Submitting artwork for production does not give Prime Hub permission to use it in advertising or publicly display it. We will request your permission before using customer artwork for promotional purposes.
Other service providers and disclosures
Information may be handled by providers that support website hosting, email, forms, order management, and delivery.
We may also disclose information when required by law or when reasonably necessary to protect our business, customers, or others from fraud or harm.
Cookies and website features
The website uses cookies and similar storage for functions such as shopping carts, customer sessions, and account access. You can manage cookies through your browser settings, although disabling them may affect website functionality.
Online payments are processed through the third-party payment provider integrated with our checkout. The provider handles payment information according to its own privacy policy. Prime Hub receives order and transaction information needed to confirm payment, fulfill orders, and provide customer support.
Information retention and security
We retain information for as long as reasonably necessary to fulfill orders, provide support, maintain required records, and resolve disputes. Artwork may remain associated with order records and backups.
We use reasonable safeguards to protect information. However, no internet transmission or storage system can be guaranteed completely secure.
Your privacy requests
You may contact us to request access to, correction of, or deletion of information you have provided. We may need to verify your identity. Some information may need to be retained for legal obligations, order fulfillment, or other permitted purposes.
Any additional rights available under applicable privacy laws remain available to you.
Children’s privacy
Our website is intended for general business and retail customers and is not directed to children under 13. If you believe a child has provided personal information, please contact us.
Contact us
For privacy questions or requests, contact:
Prime Hub
Email: comegetit@primehubdoesit.com